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IT Service & Operations Agent
in action.

See how the agent detects the root cause of a VPN outage impacting 47 users, deploys the fix autonomously and updates the knowledge base — in 3 seconds.

Agent active · Production🖥️ Automated L1/L2 tickets⚡ 3-second resolution🔒 LOOP™ Governance
Koneetiv Agent Console · IT Service & Operations Agent · Société Générale
Agent active · 1,842 tickets processed today
Queue3
#IT-9921
VPN outage — 47 users impacted
#IT-9920
Password reset — locked AD account
#IT-9919
KB update — Azure deployment procedure
Processed today1842
Waiting3
Agent confidence94%
#IT-9921 · VPN outage — 47 users impacted
Processing·In progress
IT
VPN outage
VPN outage — 47 users impacted
Scenario:
LOOP™ Zone
● Green Zone
Autonomous L1/L2 resolution. Automatic L3 escalation if out of scope.
Confidence94%
Actions triggered
Waiting...
Real-time metrics
1842
Processed today
94%
Agent confidence
Response latency
Documented ROI · Sourced figures

Results in production.

Deployed at Société Générale, the IT Service & Operations Agent handles L1/L2 tickets autonomously — diagnosis, fix, knowledge base — with N2 escalation on complex cases.

−80%reduction in L1/L2 ticket volume handled by human teams
ITSM Benchmark 2025
3.1saverage autonomous resolution time for an L1 incident
vs. 4h average manual
94%autonomous resolution rate without human intervention
Koneetiv client production
4–8 wks.deployment time to production
Claude Ignite + Moove
−80%
reduction in L1/L2 ticket volume handled by human teams
ITSM Benchmark 2025
3.1s
average autonomous resolution time for an L1 incident
vs. 4h average manual
94%
autonomous resolution rate without human intervention
Koneetiv client production
4–8 wks.
deployment time to production
Claude Ignite + Moove

Ready to deploy this
agentfor your team?

30 minutes to validate feasibility on your processes. No slides, no pitch — a concrete conversation.

Identify my use case →See Moove to Claude →