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IT Service & Operations Agent
in action.

See how the agent detects the root cause of a VPN outage impacting 47 users, deploys the fix autonomously and updates the knowledge base — in 3 seconds.

Agent active · Production🖥️ Automated L1/L2 tickets⚡ 3-second resolution🔒 LOOP™ Governance
Documented ROI · Sourced figures

Results in production.

Deployed at Société Générale, the IT Service & Operations Agent handles L1/L2 tickets autonomously — diagnosis, fix, knowledge base — with N2 escalation on complex cases.

−80%reduction in L1/L2 ticket volume handled by human teams
ITSM Benchmark 2025
3.1saverage autonomous resolution time for an L1 incident
vs. 4h average manual
94%autonomous resolution rate without human intervention
Koneetiv client production
On requestdeployment time to production
Claude Ignite + Claude Ops
−80%
reduction in L1/L2 ticket volume handled by human teams
ITSM Benchmark 2025
3.1s
average autonomous resolution time for an L1 incident
vs. 4h average manual
94%
autonomous resolution rate without human intervention
Koneetiv client production
On request
deployment time to production
Claude Ignite + Claude Ops
Frequently asked questions

IT service & ops agent: your questions.

What does the IT service & ops agent do?
It triages and resolves IT tickets, handles level 1-2 incidents and uses your knowledge base — escalating complex cases.
Does it act on the IS on its own?
On high-confidence cases yes; sensitive actions go through human validation via LOOP™ trust zones. IT keeps control.
How does it integrate with our tools?
Through MCP it connects to your ITSM, monitoring and knowledge bases, under your permissions and security policies.
What gains can we expect?
Faster ticket resolution, 24/7 support on common cases, IT teams refocused. Metrics defined during Claude Ignite scoping.

Ready to deploy this
agentfor your team?

30 minutes to validate feasibility on your processes. No slides, no pitch — a concrete conversation.

Identify my use case →See Claude Ops →