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For CIOs · Chief Information Officer

Your IT agents steered,
traced, governed.

L1/L2 agents, Claude Code, proactive monitoring. Reduce your IT team's operational load while maintaining full LOOP™ governance over every deployed agent.

Discuss my use case →See the 3 use cases →
−60–80%
L1/L2 ticket volume handled
24×
return/developer Claude Code
−50%
critical incident MTTR
Short term
investment payback
−60–80%L1/L2 ticket volume handled
24×return/developer Claude Code
−50%critical incident MTTR
Short terminvestment payback
−60–80%L1/L2 ticket volume handled
24×return/developer Claude Code
−50%critical incident MTTR
Short terminvestment payback
Definition

An AI agent for IT is a Claude agent that takes on recurring IT work: triaging and resolving support tickets, monitoring systems, and keeping data quality and documentation in shape. It connects to your tools through the MCP protocol and operates within the limits set by LOOP™ governance, with human approval on sensitive operations.

3 priority use cases

What your peers are deploying. What you can deploy.

Each use case below is operational in organizations similar to yours. Quantified business case available on request.

Quick Win
L1/L2 IT ticket agent
Low complexityImmediate ROIDeploy
The agent automatically triages and resolves level-1 requests. Complex tickets are enriched and escalated to L2 with full context.
LOOP™ Governance : Green zone: autonomous resolution of standard tickets. Orange zone: incidents affecting multiple users. Red zone: critical incidents or security issues.
Transformation
Claude Code · Augmented dev
Medium complexity24× dev ROIDeploy
Deploy Claude Code across your development squads with N1–N4 governance. Your developers produce 24× more without hiring.
LOOP™ Governance : Green zone: N1-N2 code generation. Orange zone: N3 code modifications with mandatory review. Black zone: critical N4 code — human only.
Quick Win
Proactive monitoring agent
Low complexity−50% MTTRDeploy
The agent continuously monitors your systems, detects anomalies before they become incidents, and automatically generates availability reports for your Comex.
LOOP™ Governance : Green zone: automatic alerts and reports. Orange zone: potentially critical anomalies. Red zone: confirmed incident — immediate notification to on-call team.
What would these processes be worth to you? Cost them with your own numbers.Calculate the ROI →
Live demos

See these agents in action

IT Service & Operations Agent
Level 1 and 2 tickets resolved, complex incidents escalated with context.
View the demo →
Data Quality Agent
Anomalies and duplicates caught continuously, fixes proposed and logged.
View the demo →
Document Intelligence Suite
Key obligations and data extracted from your documents, with their source.
View the demo →
Agents by process

A Claude agent for each process

A Claude agent for your IT tickets
The agent triages, qualifies and routes incoming IT tickets. Simple requests are resolved directly, sensitive incidents are escalated to a technician.
See the process →
A Claude agent for access management
The agent prepares joiners, movers and leavers, handles access requests and supports access reviews. Application owners and the CISO validate.
See the process →
By industryManufacturingEnergy and utilitiesSoftware and SaaSAll industries →
Related solutions

Two programs built for CIOs.

CIO programCIO Boost

Custom AI acceleration for CIOs. Governance, agent roadmap, team upskilling.

Discover CIO Boost →
Starting pointClaude Ignite

A structured sprint to identify your 3 best AI use cases, validate feasibility, and build the business case.

Start with an Ignite →
CIO program
CIO Boost
Custom AI acceleration for CIOs. Governance, agent roadmap, team upskilling.
Discover CIO Boost →
Starting point
Claude Ignite
A structured sprint to identify your 3 best AI use cases, validate feasibility, and build the business case.
Start with an Ignite →
Experience feedback

What a peer decision-maker says.

“For the first time, my team spends less time on level-1 tickets and more on high-value projects. The L1/L2 agent handles 78% of requests without human intervention — and we know exactly what it does thanks to the LOOP™ registry.”
— CIO, industrial mid-market company · 1,200 employees
Recommended journeys

Which entry points activate for this function?

CIO Boost · Complementary door
CIO Boost
Accelerate your tech squads with Claude Code + MCP + per-squad ROI dashboards.
Discover →
Claude Ops · Entry point 2
Claude Ops
Industrialize your L1/L2 agents and CI/CD chains with LOOP™ governance.
Discover →
Salesforce Headless · Entry point 6
Salesforce Headless
Claude orchestrates Salesforce workflows in the background: approvals, automations, CRM hygiene. Your teams talk to Claude, not to the SF admin.
Discover →
Other functions

AI transforms every function.

Finance
Monthly close, reporting, AP/AR automated by governed AI agents.
Discover →
HR
Recruiting, onboarding, and HR Q&A accelerated by AI.
Discover →
Operations
Supply chain, procurement, and ops reporting driven by agents.
Discover →
Find key agentic AI definitions in our AI glossaryTrain your IT teams with Koneetiv Academy learning paths
Frequently asked questions

AI agents for IT: your questions.

Which AI agents can a CIO deploy?
On the IT side, Claude agents cover IT support (ticket triage and resolution), IT operations, data quality and documentation, observability and governance. Each integrates with your existing tools (ITSM, monitoring, knowledge bases) through the MCP protocol.
How does a Claude agent automate IT support?
The agent qualifies the request, searches the knowledge base, resolves simple cases and escalates sensitive ones to a human. Risky actions go through a validation step, following LOOP™ trust zones.
How do you stay in control of agents touching the IS?
The LOOP™ methodology frames each agent: autonomy graded by risk, traceability of every action, human validation on sensitive operations. IT keeps control over what the agent can do, and where.
Are Claude agents compatible with our stack and security?
Yes. They connect to your systems via MCP, run under your permissions and policies (Zero Trust, secrets, isolation), without replacing your stack — a layer of agents on top of what you already have.
What ROI can IT expect?
Gains come from shorter ticket resolution times, better documentation quality and lighter load on teams. Koneetiv defines the metrics during scoping and steers them over time.
Where do you start?
With a Claude Ignite scoping: we identify the best IT use case, deploy a pilot in shadow then canary mode, and scale once value is proven — under LOOP™ governance.
Let's take action

Let's talk about your case.
30 minutes is all it takes.

We start from your context, your processes, your constraints. We identify the fastest use case to deploy and the ROI you can defend to your Comex.

Book a call →
Not sure about the right use case yet?
Start with a Claude Ignite