← Home/Agent library/Live demo · Sales & Marketing

Sales & Marketing Agent
in action.

See how the agent qualifies an inbound lead, prepares a sales meeting or optimizes a marketing campaign — scoring, enrichment, LOOP™ decision.

Agent active · Production🔥 Lead qualification⚡ Autonomous actions🔒 LOOP™ Governance
Definition

The Sales & Marketing Agent is a Claude agent that prepares the upstream work of selling: qualifying inbound leads, enriching the CRM, preparing meetings and optimising campaigns. It acts alone on standard tasks and routes strategic accounts and sensitive messages to the rep, who keeps the relationship, under LOOP™ governance.

Under the hood

How the agent works

The agent works for sales reps, business development teams and marketing. It handles qualification, preparation and part of the campaign work, so reps spend their time with customers rather than in the CRM. It reads and updates your CRM and marketing tools through the MCP protocol, under your access controls.

01

What it takes in

Inbound leads (web forms, events, sign-ups), your CRM data, your targeting criteria and a description of your offer. For campaigns, your segments, your content and the results of previous sends. It only works with the sources you have authorised and respects each person's contact preferences.

02

What it does

It enriches each lead with the information available, compares it with your ideal customer profile and assigns a score it can explain. It prepares meetings by pulling together the account's context and the topics to cover. For campaigns, it proposes messages by segment and tracks what works to adjust the next sends.

03

What it hands back

Qualified leads routed to the right rep, up-to-date CRM records, meeting preparation packs and campaign proposals. Reps get an alert on the accounts that deserve their attention, with the reason, so they can get in touch at the right moment.

Who decides what

Green zone · the agent acts alone

Enriching and scoring leads, updating the CRM, preparing meetings and running standard sequences already approved by the team.

Orange zone · a human approves first

Messages to strategic accounts, campaigns to a new segment and any sensitive communication. The rep or marketing approves before anything is sent.

Red zone · the agent stops and escalates

A disputed unsubscribe request, a complaint or doubt about whether a person may be contacted. The agent sends nothing and passes the case to the person in charge.

Three typical situations

01

An inbound lead from a large account

A decision-maker fills in a form. The agent enriches the record, assesses the account's potential and alerts the rep with the context so they can follow up quickly.

02

Preparing a meeting

A rep is meeting a new prospect. The agent pulls together the history, the customer's likely priorities and the questions to ask.

03

A campaign aimed at CIOs

Marketing wants to reach a specific segment. The agent proposes tailored messages, tracks responses and adjusts the next sends, with the team's approval.

01What it takes in

Inbound leads (web forms, events, sign-ups), your CRM data, your targeting criteria and a description of your offer. For campaigns, your segments, your content and the results of previous sends. It only works with the sources you have authorised and respects each person's contact preferences.

02What it does

It enriches each lead with the information available, compares it with your ideal customer profile and assigns a score it can explain. It prepares meetings by pulling together the account's context and the topics to cover. For campaigns, it proposes messages by segment and tracks what works to adjust the next sends.

03What it hands back

Qualified leads routed to the right rep, up-to-date CRM records, meeting preparation packs and campaign proposals. Reps get an alert on the accounts that deserve their attention, with the reason, so they can get in touch at the right moment.

Who decides what
Green zone · the agent acts alone

Enriching and scoring leads, updating the CRM, preparing meetings and running standard sequences already approved by the team.

Orange zone · a human approves first

Messages to strategic accounts, campaigns to a new segment and any sensitive communication. The rep or marketing approves before anything is sent.

Red zone · the agent stops and escalates

A disputed unsubscribe request, a complaint or doubt about whether a person may be contacted. The agent sends nothing and passes the case to the person in charge.

Three typical situations
01
An inbound lead from a large account

A decision-maker fills in a form. The agent enriches the record, assesses the account's potential and alerts the rep with the context so they can follow up quickly.

02
Preparing a meeting

A rep is meeting a new prospect. The agent pulls together the history, the customer's likely priorities and the questions to ask.

03
A campaign aimed at CIOs

Marketing wants to reach a specific segment. The agent proposes tailored messages, tracks responses and adjusts the next sends, with the team's approval.

Documented ROI · Sourced figures

Results in production.

Deployed at a SaaS B2B group, the Sales & Marketing Agent qualifies leads, prepares sales meetings and optimizes campaigns autonomously.

×3increase in leads handled per sales rep
SaaS B2B · Koneetiv 2025
192%average documented ROI on deployments
Koneetiv clients · 2024-2025
47saverage inbound lead qualification time
vs. 4h manual process
On requestdeployment time to production
Claude Ops Methodology
×3
increase in leads handled per sales rep
SaaS B2B · Koneetiv 2025
192%
average documented ROI on deployments
Koneetiv clients · 2024-2025
47s
average inbound lead qualification time
vs. 4h manual process
On request
deployment time to production
Claude Ops Methodology
Frequently asked questions

Sales & marketing agent: your questions.

What does the sales & marketing agent do?
It qualifies leads, enriches the CRM and prepares personalised outreach — the rep keeps the relationship and the decision.
Does the agent contact prospects without control?
No: sensitive outbound messages go through human validation via LOOP™ trust zones. No unsupervised mass sending.
How does it integrate with our CRM?
Through MCP it reads and updates your CRM and marketing tools, under your access controls.
What gains can we expect?
Better-qualified leads, an up-to-date CRM, more selling time for reps. Deployed via Claude Ignite.
How does the agent qualify a lead?
It compares the lead with your targeting criteria, completes the record with the information available and assigns a score it can explain. Standard leads are routed automatically; strategic accounts are flagged to the rep, who decides on the next step.
By function

Functions that use this agent

Ready to deploy this
agent for your team?

30 minutes to validate feasibility on your processes. No slides, no pitch — a concrete conversation.

Identify my use case →See Claude Ops →