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A Claude agent for your HR tickets

The agent answers employee questions from your agreements and policies, prepares simple requests and hands sensitive situations to an HR contact.

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Definition

A Claude agent for HR tickets is an AI system that reads every employee request (leave, certificates, health cover, pay, mobility), answers it by citing the applicable agreement or policy, prepares simple requests and routes the others to the right contact. It operates in the green zone on general questions and switches to the orange zone as soon as an individual file is involved.

How it works

Before / after the agent

01
Intake and triage
BeforeRequests arrive by email, phone or chat, unsorted, and wait for someone to read them.
With the agentThe agent reads the request, identifies its nature and sensitivity, then routes it.
02
Answers to common questions
BeforeThe same questions about leave, health cover or remote work keep reaching the HR team.
With the agentThe agent answers from your agreements, work rules and policies, citing the source, green zone.
03
Administrative requests
BeforeCertificates, address or bank detail changes are keyed in by hand by an HR administrator.
With the agentThe agent prepares the certificate or the HRIS update, and the HR administrator validates before it is sent or saved, orange zone.
04
Sensitive situations
BeforeA delicate request can sit in the same queue as routine questions.
With the agentThe agent spots sensitive topics (health, conflict, whistleblowing) and passes them straight to an HR contact, without answering them itself.
LOOP™ governance

Recommended trust zone

Green zoneFull autonomy

Most HR questions are about general rules written in your agreements and policies: the agent answers them in the green zone, citing its source. Any request on an individual file moves to the orange zone, and sensitive situations (health, conflict, whistleblowing) go straight to an HR contact, red zone.

Related demo

See the agent in action

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Onboarding and employee questions handled around the clock.
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HR & People Operations Agent
CVs shortlisted and payroll questions answered, with HR sign-off.
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Go further

Related resources

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HR function
All the AI use cases for the HR function, from recruitment to onboarding and employee questions.
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Claude Ops
The industrialisation programme that puts this agent, and others, into production on your business processes.
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Frequently asked questions

Frequently asked questions

Can an AI agent answer employee questions on its own?
Yes, for general questions whose answer sits in your agreements, work rules or policies: the agent answers in the green zone and cites its source. As soon as a request touches an individual file or a sensitive situation, it hands over to an HR contact.
Is an HR agent a high-risk system under the EU AI Act?
An agent that answers questions and prepares administrative requests is not listed as such in Annex III. Annex III covers, among other things, recruitment and decisions on working conditions, promotion, termination or employee evaluation, with obligations applying from 2 December 2027; the agent stays out of those decisions. Since 2 August 2026, however, employees must be told they are interacting with an AI (article 50).
Do we need to involve employee representatives?
Depending on the country, yes. In France, companies with at least 50 employees must inform and consult the CSE on the introduction of new technologies (Labour Code, article L2312-8); in Germany, works councils have co-determination rights over technical systems designed to monitor employee behaviour or performance (Works Constitution Act, section 87). We plan for it in the project with your HR and legal teams.
How is employees’ personal data protected?
The agent only accesses the information a request requires, under your access controls, and every lookup is traced. Health-related requests, a special category of data under article 9 of the GDPR, go to an HR contact rather than to the agent. In France, the CNIL’s reference framework on personnel management serves as the baseline for scoping.
Does the agent integrate with our HRIS?
Yes. It connects to your HRIS, your HR ticketing tool and your knowledge base through their APIs or MCP connectors, under your access controls.
Next step

Let’s talk about your use case

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