See how the agent handles a customer ticket end-to-end — classification, lookup, LOOP™ decision, response — in under 90 seconds. Without human intervention.
The Customer Agent Suite is a set of Claude agents that handle customer requests across email, chat and app: classifying them, looking up your order, stock and delivery systems, then replying. High-confidence cases are resolved autonomously and sensitive ones go to a human advisor, according to LOOP™ trust zones.
The suite works for the customer service team and its advisors. It handles the frequent requests whose answer sits in your systems, so advisors can focus on the situations that need a human ear. It connects to your support tool and order systems through the MCP protocol.
Your customers' requests by email, chat and app, with their history. The suite looks up your order, stock, delivery and returns systems, as well as your terms and conditions and your rules on goodwill gestures, so it answers from facts rather than with a template.
It sorts each request by reason and urgency, finds the order or account involved and checks the information in your systems. If the answer is clear and the action is allowed, it replies and acts, for example by creating a return. Otherwise, it prepares the file for an advisor, with a summary of the exchange and the solution it proposes.
Personalised replies sent on the right channel, actions carried out and logged in your tools and, for cases passed on, a file the advisor can handle without asking the customer again. The customer service manager can follow contact reasons and see what drives requests.
Order tracking, availability, delivery times, and standard returns and exchanges. The suite replies and acts on its own, within the limits you have set.
Goodwill gestures beyond your rules, large refunds and replies to unhappy customers. The suite proposes a reply, and the advisor approves it.
A serious complaint, a legal risk or a vulnerable customer. The suite passes the case immediately to an experienced advisor without replying in their place.
A parcel is held up just before the customer leaves. The suite checks the tracking, triggers priority rerouting if your rules allow it and keeps the customer informed.
The customer received the wrong size. The suite checks the order, creates the return label and schedules the refund according to your policy.
A customer is hesitating before buying. The suite checks stock by size and colour, gives the delivery options and sends the link to the product.
Your customers' requests by email, chat and app, with their history. The suite looks up your order, stock, delivery and returns systems, as well as your terms and conditions and your rules on goodwill gestures, so it answers from facts rather than with a template.
It sorts each request by reason and urgency, finds the order or account involved and checks the information in your systems. If the answer is clear and the action is allowed, it replies and acts, for example by creating a return. Otherwise, it prepares the file for an advisor, with a summary of the exchange and the solution it proposes.
Personalised replies sent on the right channel, actions carried out and logged in your tools and, for cases passed on, a file the advisor can handle without asking the customer again. The customer service manager can follow contact reasons and see what drives requests.
Order tracking, availability, delivery times, and standard returns and exchanges. The suite replies and acts on its own, within the limits you have set.
Goodwill gestures beyond your rules, large refunds and replies to unhappy customers. The suite proposes a reply, and the advisor approves it.
A serious complaint, a legal risk or a vulnerable customer. The suite passes the case immediately to an experienced advisor without replying in their place.
Deployed at Snowleader, the Customer Agent Suite handles the entire L1/L2 ticket flow autonomously — with human escalation only on complex cases.
30 minutes to validate feasibility on your processes. No slides, no pitch — a concrete conversation.