Exception management
Delay, damage, wrong address, missed appointment: the agent detects the exception in the TMS, informs the customer, proposes a solution and submits anything with a cost to the operations manager.
Delivery exceptions, transport and customs documents, carrier invoices, customer tracking: Claude agents that absorb the admin work of the supply chain and pass the judgement calls to your teams.
An AI agent for transport and logistics is a Claude agent that handles the administrative flows of a supply chain: shipment and exception tracking, transport and customs documents, carrier invoice checks, customer answers. It works from the TMS, WMS and ERP, and submits any call that commits a cost to the operations team.
Logistics runs on flows and exceptions, across several companies and several countries. Four frameworks set what an agent can prepare and what stays with people.
Air, rail, water and road transport are sectors of high criticality under NIS2 (EU 2022/2555), and postal and courier services are among the other critical sectors. On the road side, only traffic management authorities and intelligent transport system operators are covered: a haulier or a logistics provider may sit outside the scope, but its regulated customers pass their requirements down to it. Either way, an agent with access to operational systems belongs in the risk analysis and supplier management.
The EU AI Act lists AI systems used as safety components in road traffic management as high-risk. An agent that prepares documents or handles exceptions has no such role, and should not take one: no traffic control, no vehicle safety.
A customs declaration commits the declarant and, where relevant, their customs representative: whoever lodges it answers for the accuracy and completeness of the information. An agent can prepare the tariff classification, check document consistency and flag discrepancies; we have every declaration validated by an authorised person before it is lodged.
Geolocation, recipient details, driving time: part of logistics data is personal. Data protection authorities strictly frame the geolocation of employees’ vehicles, which the agent only uses for defined purposes.
Delay, damage, wrong address, missed appointment: the agent detects the exception in the TMS, informs the customer, proposes a solution and submits anything with a cost to the operations manager.
Consignment notes, accompanying documents, declaration preparation: the agent gathers the documents, checks them against the order and flags discrepancies before departure.
The agent matches each invoice against the contract rate, the services actually delivered and the applicable penalties, then submits discrepancies to procurement or accounting.
Where is my shipment, when will it arrive, how do I report damage: the agent answers from real tracking data and routes disputes to an adviser.
Reassigning a vehicle, accepting an extra cost, switching carrier: decisions that commit a cost or a customer stay with the operations team, which decides from the agent’s proposal.
TMS, WMS, ERP, carrier portals: the agent starts read-only, and each write permission is added later, action by action, after validation.
Every message sent, every document prepared and every discrepancy flagged is timestamped with its source. In a dispute with a customer or a carrier, the history is there.
We start from your processes and your regulatory constraints to find the first agent worth building, and the framework that goes with it.